Something as routine as making an online purchase initiates a long and complex process that concludes with what we know as the last mile—the delivery of the product to the final consumer.
We have already discussed the major logistics companies that handle fulfillment, but today we will focus on those companies specializing in this final stage of the business, helping you manage fast, efficient, and sustainable deliveries. In this article, we have selected the top 9 companies with the help of 40 industry experts. This vertical is part of our Ecommtech 2024 Guide, which you can download for free at the following link .
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These are the best last mile companies:
Citibox was founded in Valencia (Spain) in 2015 with the goal of addressing one of the most common challenges in the last mile: failed deliveries. Their proposed solution was to install smart lockers in the entrances of residential buildings, allowing major logistics companies to leave deliveries there.
When a package is placed in the locker, Citibox sends a notification to the user, who can then retrieve it at their convenience using a code provided by the app.
This system ensures 100% secure and contactless deliveries, maintains the confidentiality of shipments, and provides access to lockers 24/7, 365 days a year.
Both the use and maintenance of Citibox lockers are completely free for end users.
Esta empresa fue fundada en Dubai por tres emprendedores españoles y aterrizó en España en 2015 al firmar un importante acuerdo con El Corte Inglés, con el que ofrecía un servicio de entrega en 2 horas para sus pedidos online.
This company was founded in Dubai by three Spanish entrepreneurs and entered the Spanish market in 2015 by signing a significant agreement with El Corte Inglés, offering a two-hour delivery service for their online orders.
With Paack, companies can offer their users the option to select their preferred delivery time slot, providing flexibility and reducing waiting times. Paack offers scheduled same-day or next-day delivery services in over 100 cities across 4 countries. Additionally, customers can track their orders and the delivery driver in real-time. Once the order is received, the customer can rate their experience.
Paack integrates with major eCommerce platforms through a plugin.
Following the successful initial collaboration with El Corte Inglés, Paack now works with companies such as Leroy Merlin, Fnac, Zalando, and MediaMarkt.
With a presence in over 30 cities across Spain and a fleet of 1,100 delivery drivers, Instapack is another Spanish company specializing in last-mile delivery, offering ultra-fast service.
Their services include:
Customers are notified at each stage of the delivery, which can also be tracked via a real-time map. Additionally, customers can communicate with the delivery driver, and the tool can be directly integrated into your eCommerce platform.
Deelivers is a company focused on “same-day” logistics, offering professional solutions for eCommerce, restaurants, retail stores, and more.
They provide pickup and delivery in under two hours, or you can opt for scheduled distribution, selecting the desired time slot. They offer an app called API Deelivers, which easily integrates into your store and allows you to manage deliveries in real time.
Deelivers specializes in food delivery and collaborates with companies like Just Eat, Glovo, Popeyes, and Wetaca, among others. With a fleet of 1,500 delivery drivers, they handle an average of 8,000 deliveries daily across 40 cities.
The eco-sustainable courier company EcoScooting began its operations in Madrid in 2015 with an investment of €300,000 and a client base of over 40 companies, including notable names like La Nevera Roja and Sandwich&Friends.
In 2021, the company was acquired by the Chinese multinational Cainiao, which is focusing its efforts on expanding and improving its service network across the country. As William Xiong, Senior Vice President and General Manager for Europe and Southeast Asia at Cainiao Group, explained, “We have achieved such rapid development thanks to the combination of local know-how from the EcoScooting team and Cainiao’s smart logistics infrastructure and technologies, as we have continued to invest in this market.”
Currently, EcoScooting operates in major cities across Spain and Portugal. It offers a SaaS platform that enables the management and optimization of delivery operations. The platform includes features such as optimized route creation, real-time tracking, automatic service assignment, custom notifications, personalized Geofence configurations, pickup dynamics insertion, delivery calendar management, API or Web Services integration, and more. Part of their fleet is eco-friendly.
They provide same-day delivery routes between 6 PM and 10 PM, next-day scheduled deliveries, and same-day grocery deliveries in one-hour time slots, with only two hours’ notice. They also have urban hubs (cross-docking, micro-consolidation, electric charging infrastructure) in Madrid, Barcelona, Valencia, Seville, and Lisbon.
Goi is a logistics startup that handles all types of deliveries, including bulky items, directly to your customer’s home. When it comes to furniture deliveries, they also offer assembly, disassembly, and removal of the replaced product.
The company has a network of warehouses across the country, providing extra storage space if you need temporary stock storage. Additionally, they have developed intelligent software that helps you manage the entire logistics process in real time, receive notifications, and generate analytical reports.
Revoolt focuses on sustainable food logistics, offering an intelligent urban logistics solution. They work with supermarkets and food companies such as Alcampo, Uber Eats, and Campofrío, positioning themselves as specialists in last-mile food logistics.
Revoolt provides different services depending on the company and the specific need:
Revoolt boasts a 98.5% customer satisfaction rate and a 97.3% punctuality rate.
Their delivery drivers use a sustainable, multimodal fleet (including walking, e-trikes, motorcycles, or vans) and are active members of the workforce with employment contracts that ensure both job and personal stability.
Welivery is a last-mile service focused on same-day deliveries for any eCommerce or marketplace. They also offer a Next Day service, covering more towns and districts. The company has offices in Buenos Aires (Argentina), Santiago de Chile (Chile), and Bogotá (Colombia), reaching the most populated and largest areas in each city.
Their system integrates with the most recognized eCommerce platforms on the market, aiming to automate order processing, provide real-time tracking of every movement, and optimize delivery routing. Welivery charges a fixed rate per zone, with no additional fees for rain or delays, and includes up to two delivery attempts per order.
Grupo Mox positions itself as “experts in the last mile,” acting as an ally for marketplaces, logistics companies, parcel services, eCommerce businesses, and retail. They offer solutions focused on last-mile logistics, from merchandise delivery and staff recruitment to technology development. Their key offerings include:
Grupo Mox currently serves major clients in retail, eCommerce, logistics companies, and marketplaces such as Just Eat, Uber Eats, Wetaca, and logistics companies like GLS, along with hundreds of small and medium-sized local businesses that outsource their delivery services.
The last mile refers to the management of parcel transportation focused on the final delivery of the product. It involves the journey taken after multiple packages have been grouped in a specific location, which are then distributed within a defined geographic area. This process is also known as capillary distribution due to the many branching paths taken to make deliveries.
The management of the last mile varies depending on the characteristics of each supply chain. In supply chains specializing in production (B2B), the last mile typically involves delivering the necessary components for the production process (for example, screws that will be used on an assembly line in an automotive manufacturing company).
In supply chains focused on the end consumer and the retail sector (B2C), the last mile consists of direct delivery to the customer, either at a pickup/drop-off point or at their home. The latter scenario typically occurs following an online purchase.
While we aimed to make your selection process easier by highlighting only the companies and tools we consider the best in the market, there are several other options that we left out but that you should be aware of, as they might meet your needs. Listed alphabetically, they are: Beeasy, Citylogin, Geever, Llewo, Logístiko, Koiki, Reparte, Scoobic, Uber Direct, Urb-it, and Yolodoor.
Photo: ChatGPT & Canva.
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